Warranty and Recall Policy

Warranty and Recall Policy


Effective date and last updated: 1st January 2021



Welcome to the Veelic platform (the “Platform”), which is provided by 365 Management Ltd. or one of its affiliates (as applicable, “Veelic”, “we”, “us”, or “our”). For the purposes of this warranty and recall policy (this “Policy”), “you” and “your” refers to you as a user (the “User”) of the Services (as defined herein).

This Policy describes the handling of warranties and recalls in connection with transactions (a “Transaction”) that occur by the use of the Platform and our related websites, services, applications, products and Content (as defined in our Terms of Service) (collectively, the “Services”). By using our Services, you hereby consent to this Policy, our Terms of Services, and our Policies (as defined in the Terms of Service).

This Policy expressly applies to all Users involved in a Transaction, including, as applicable, each buyer (a “Buyer”), third party sellers (a “Seller”), third party service providers (“Third Party Providers”) and recipients.

We do not provide any warranty plan or insurance (collectively, a “Warranty”) to Buyers or recipients. By purchasing products or services on one of our Services, you acknowledge that you have had the opportunity to read the terms and conditions set forth herein and you agree to any Seller’s or Third Party Provider’s Warranty. Our Policies do not replace any Seller’s or Third Party Provider’s Warranty.

Warranty coverage begins on the date of purchase, or becomes effective immediately or upon such date indicated by the Warranty or on your receipt.

You must keep your receipt as it may be evidence of the existence of a Warranty. You may also be required to reference your receipt to obtain repairs under a Warranty. For specific instructions about how to obtain Warranty service, please contact the Seller or Third Party Provider directly.

Products and services covered by Warranty are subject to the terms of such Warranty and as agreed at the time of the Transaction. We shall not accept any clause that transfers a Warranty claim or Warranty liabilities to us. Our Policies are exclusive and in lieu of all other Warranties and we disclaim all statutory or implied warranties, to the extent legally permissible. Buyers, Sellers, and Third Party Providers shall not hold us liable, and agree to indemnify and hold us harmless, for any direct, special, incidental, or consequential damages resulting from any breach of agreement to a Transaction or for any breach of Warranty. The foregoing parties further agree  that we shall not be responsible for death or personal injury claim, or any liability in connection with a Transaction or involving products and services sold using our Services.


Warranties and Guarantees

A limited warranty (a “Limited Warranty”) may be included with products or services, and, in such cases, may include an option to extend coverage (an “Extended Warranty”), and all which are subject to the terms and conditions of Sellers or Third Party Providers. When available on a specific product, Extended Warranty coverage may include repair or replacement costs, or shipping costs for any exchange. Please review any Limited Warranty or Extended Warranty coverage and their associated terms and conditions before you enter into a Transaction. If you order an Extended Warranty, you may receive information from the Seller or Third Party Provider about fulfilling your Extended Warranty in a separate email after the associated item ships.

You acknowledge and agree that your receipt is your Warranty or evidence of Warranty (including in respect of a Limited Warranty or Extended Warranty), so be sure to keep your receipt in a safe place. To obtain a Seller’s or Third Party Provider’s contact information for Warranty information, please contact us by email at [email protected] Warranty periods can vary between different items, so be sure to know the terms of your applicable Warranty, Limited Warranty, or Extended Warranty (including whether you must return your item in its original packaging) prior to entering into a Transaction.

By entering into a Transaction, you accept and agree to abide by all applicable terms and conditions of the associated Warranty, Limited Warranty, or Extended Warranty.

If a problem arises that is covered by your Warranty, Limited Warranty, or Extended Warranty, please contact the Seller or Third Party Provider and they can assist you further. You may need to deliver your product in either its original packaging or in equally protective packaging to the Seller or Third Party Provider.



Recalls and advisories are made when a product is found to carry potential health risks, or if it poses safety hazards to customers using those products. The recall information provided here is based on Seller’s, Third Party Provider’s, and applicable regulatory agencies’ press releases. If an item you ordered using our Services is ever recalled for potential health or safety concerns, we will stop selling the product on our Service and send you a notification through the email linked to your Account or to the email address you provided during the checkout process.



                      There are currently no outstanding recalls.



Amendments to this Policy

We reserve the right to change this Policy at any time. If we decide to change this Policy in the future, then we may send you an e-mail or notification using our Services. Any non-material change (such as clarifications) to this Policy will become effective on the date the change is posted and any material changes will become effective 30 days from their posting within our Services, or as otherwise indicated therein. The date on which the latest update was made is indicated in this Policy. We recommend that you print a copy of this Policy for your reference and revisit this Policy from time to time to ensure you are aware of any changes. Your continued use of our Services signifies your acceptance of any changes.


Contact Us

Please contact us at [email protected] if you have any questions or concerns about this Policy or a Transaction.